Privacy Policy
Privacy Policy
General information
Your privacy is important to us. Inwatt respects user privacy regarding any information collected through its website (hereinafter, the “Website”). We only request personal data when it is necessary to provide a service, we do it through lawful and transparent means, and we always inform you of the purpose of the collection and how the data will be used.
This Privacy Policy describes the terms of personal data processing carried out through the Website, in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679 — “GDPR”) and Law No. 58/2019, of 8 August.
2. Data controller
The controller of personal data collected through this Website is:
In-Watt — Electricidade, Unipessoal, Lda. NIF: 509358241 Address: Quinta da Ramalhosa, Lote 52, Loja 2 R/C, 3510-141 Viseu Email: [email protected] Telephone: +351 232 092 497
3. Personal data processed
Depending on the purpose, we may process the following categories of data: identification and contact data (name, address, email, phone), billing and transaction data (purchases, orders, returns, data required for payment processing), data relating to the place of delivery or installation, and connection and browsing data (see also our Cookies Policy).
We do not process special categories of personal data through this Website.
The personal data requested on the Website’s forms is, as a rule, necessary for the provision of services or the processing of orders. Failure to provide this data may make it impossible to fulfil the request or to enter into the contract.
4. Purposes and grounds for processing
We process users' personal data for the following purposes and on the following lawful grounds:
User account and record management — Identify the registered user on the Website and grant them access to their account, history, and orders. Justification: performance of contract (account terms of use).
Order management and service provision — Process orders for products and services, manage payment, delivery, installation scheduling, exchanges, returns, and invoicing, and send order-related communications. Reason: performance of a sales or service contract and compliance with legal obligations, particularly tax and accounting.
Customer support — To manage and respond to requests for information, incidents, complaints and claims submitted by telephone, email or via forms on the website. Legal basis: performance of the contract, where the request relates to an order or service; compliance with legal obligations, in the case of complaints; and legitimate interest in responding to requests for information from potential customers.
Quotation requests To analyse and respond to budget requests submitted via the Website. Basis for processing: pre-contractual measures at the request of the data subject.
Marketing — Manage your newsletter subscription and send communications about Inwatt's products, services, campaigns and news, via email or SMS. Basis: consent of the data subject, which can be withdrawn at any time, without affecting the lawfulness of previous processing.
Website Analysis and Improvement — To carry out statistical usage analyses to evaluate and improve the functioning of the Website and services. Legal basis: consent, in the case of analytics cookies (see Cookie Policy), and/or legitimate interest in improving services, as applicable.
5. Retention periods
We retain personal data only for the period necessary for the purposes for which it was collected. User account data is retained as long as the account remains active and until it is cancelled by the user. Order, invoicing, and contract data is retained for the applicable legal periods, notably the 10-year period required by tax and accounting legislation, and for warranty and statute of limitations periods. Data processed for marketing purposes is retained until consent is withdrawn or the data subject objects. Contact and quote requests are retained for the period necessary for their management.
Once the applicable deadlines have passed, the data is deleted or anonymised.
6. Data communication to third parties
For the stated purposes, personal data may be communicated to: financial institutions and payment service providers; technology, hosting, and IT systems maintenance service providers; transport and logistics companies, for delivery purposes; marketing and communication service providers; and public, judicial, police, or regulatory authorities, where communication is required by law.
Service providers processing data on behalf of Inwatt act as sub-contractors, bound by contract and obliged to ensure the security and confidentiality of the data.
If any provider is located outside the European Economic Area, the transfer of data will be carried out with the appropriate safeguards provided for in the GDPR, namely adequacy decisions or standard contractual clauses approved by the European Commission.
7. Data security
Inwatt adopts appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorised access, taking into account the nature of the data and the risks of processing.
8. Data subject rights
In accordance with GDPR and Law No. 58/2019, of August 8th, the user may, at any time and free of charge, exercise their rights of access, rectification, erasure, restriction of processing, data portability, objection, and withdrawal of consent, as well as the right not to be subject to decisions based solely on automated processing, by written request addressed to Inwatt via email [email protected] or to the address indicated in clause 2.
The data subject also has the right to lodge a complaint with the supervisory authority, the National Data Protection Commission (CNPD) — www.cnpd.pt.
9. Cookies
The website uses cookies and similar technologies, as described in our Cookie Policy, where you can consult the categories of cookies used and manage your preferences.
10. Changes to the Privacy Policy
Inwatt reserves the right to review this Privacy Policy at any time. Relevant changes will be communicated to users and the updated version will always be available on this website page.
This policy takes effect from June 2026.